Privacy Policy

Effective Date: December 27, 2024

At Balancedluis, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase products from us, or interact with us in any way. We encourage you to read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information from you, including:

  • Personal Information: This includes information that can identify you, such as your name, email address, postal address, phone number, date of birth, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us directly.

  • Usage Data: We automatically collect data about how you interact with our website. This includes your IP address, browser type, device information, pages visited, time spent on our site, and referring URLs.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

  • Social Media Information: If you interact with us through social media platforms, we may collect information from your social media profile, such as your public profile data and any content you post or share with us.

2. How We Use Your Information

We use your information for various purposes, including:

  • Order Processing and Fulfillment: To process your orders, arrange shipping, and provide customer service.

  • Account Management: To create and manage your account, personalize your experience, and allow you to access your order history and account settings.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.

  • Communication: To send you important updates, newsletters, promotional offers, and other relevant information. You can opt out of receiving these communications at any time.

  • Website Improvement: To analyze website usage, identify trends, and enhance the user experience.

  • Personalization: To personalize content, offers, and advertisements based on your preferences and behavior.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  • Fraud Prevention: To prevent fraud and protect the security of our website and customers.

3. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, managing marketing campaigns, and providing customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Shipping Partners: We share your shipping information with our shipping partners to deliver your orders.

  • Analytics Providers: We use third-party analytics services to collect and analyze website usage data.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.

  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement various security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, secure servers, and regular security assessments. However, no data transmission over the internet or electronic storage system is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal limitations.

  • Objection: You have the right to object to our processing of your personal information for certain purposes.

  • Restriction: You have the right to request the restriction of processing your personal information in certain circumstances.

  • Data Portability: You have the right to receive a copy of your personal information in a machine-readable format.

  • Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information below.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete it.

7. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Information:

  • Street: 132 Landon Dr Edmond, Oklahoma (OK)

  • Phone Number: (405) 330-1551

  • Email: info@balancedluis.com

  • Website: balancedluis.com