Delivery Policy

Effective Date: December 27, 2024

balancedluis is dedicated to ensuring that your high-quality fishing tackle reaches you promptly and in perfect condition. Our Delivery Policy outlines the shipping options, processing times, and other important details to provide you with clarity and satisfaction throughout your purchasing process.

1. Order Processing Time

  • Standard Processing: Upon successful payment, orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take slightly longer. We will notify you of any significant delays.

  • Custom and Specialized Orders: Orders involving customized or specialized products may require additional processing time. The estimated processing time will be communicated during the order confirmation process.

  • Order Status Updates: You will receive email notifications regarding the status of your order, including confirmation of shipment and tracking information once the order has been dispatched.

2. Shipping Options and Delivery Times

  • Standard Shipping: We offer standard shipping services to most locations within the United States. Delivery times typically range from 3-7 business days, depending on your geographical location.

  • Expedited Shipping: For customers needing their purchases faster, we offer expedited shipping options. These services usually deliver within 1-3 business days. Expedited shipping costs will be calculated at checkout.

  • International Shipping: We currently offer international shipping to select countries. Delivery times and costs will vary depending on the destination and shipping method selected. Customs and import duties may apply and are the responsibility of the customer. Please contact us for details about availability and rates for your specific location.

  • Shipping Partners: We partner with reputable carriers to ensure reliable and timely delivery of your orders. These carriers include, but are not limited to, FedEx, UPS, and USPS.

  • Delivery Estimates: Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather conditions, or unforeseen circumstances.

3. Shipping Costs

  • Calculation: Shipping costs are calculated based on several factors, including the delivery location, the weight and dimensions of the package, and the selected shipping method. These charges are clearly displayed at checkout.

  • Free Shipping Promotions: balancedluis may offer free shipping promotions for orders that meet specific criteria, such as minimum order values. These promotions will be clearly communicated on our website and during the checkout process.

4. Delivery Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking website. This enables you to monitor the progress of your delivery.

  • Tracking Updates: You can check the status of your shipment directly through the carrier’s website using the provided tracking number. Any questions regarding shipment tracking can be directed to our customer service team at info@balancedluis.com or call us at (405) 330-1551.

5. Delivery Issues

  • Undeliverable Packages: In the event that a package is undeliverable due to incorrect or incomplete address information provided by the customer, the customer will be responsible for additional shipping fees to resend the package. We will notify you about this if it occurs.

  • Lost or Damaged Packages: If your order is lost or arrives damaged, please notify our customer service team immediately within 48 hours of the expected or received delivery date. We will investigate the issue and arrange for a replacement or refund as appropriate. We might require photographic evidence of any damage.

  • Delivery Disputes: Should any dispute regarding the delivery arise, we will work with the carrier to resolve the issue promptly.

6. Customs and Import Duties (International Shipments)

  • Responsibility: International customers are responsible for all customs duties, taxes, and import fees imposed by their country. These charges are not included in the purchase price or shipping costs charged by balancedluis.

  • Customs Delays: Customs clearance processes can sometimes cause delays. balancedluis is not responsible for delays caused by customs authorities.

7. Changes to Delivery Policy

balancedluis reserves the right to modify this Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

Contact Information: