Refund and Return Policy

Effective Date: January 2, 2025

At Balancedluis Fishing Gear Store (balancedluis.com), customer satisfaction is our priority. Our Refund and Return Policy is designed to ensure a seamless process for any concerns related to your purchase.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products should be in their original condition, unused, and include all original packaging, tags, and accessories.
  • A proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items are ineligible for return, including:

  • Products marked as “Final Sale.”
  • Used, damaged, or altered items not caused by shipping or manufacturer defects.
  • Customized or special-order items.

3. Refund Process

  • Refunds will be processed to the original payment method after the returned item is received and inspected.
  • Allow up to 10 business days for the refund to be processed.
  • Shipping fees are non-refundable, except for cases where the return is due to our error (e.g., incorrect or defective items).

4. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of receiving the item.
  • Provide photos of the damaged product and packaging.
  • We will arrange a replacement or issue a refund at no additional cost.

5. Return Procedure

To initiate a return:

  1. Contact our customer support team at info@balancedluis.com or call (405) 330-1551 for a return authorization.
  2. Securely package the item, including all original packaging and proof of purchase.
  3. Ship the item to the return address provided by our team.

6. Exchanges

Exchanges are subject to product availability. If your desired item is unavailable, a refund will be issued instead.

7. Responsibility for Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

8. Contact Us

For assistance with returns or refunds, reach out to us at:

Visit balancedluis.com to learn more about our premium fishing gear and enjoy a hassle-free shopping experience. Thank you for choosing Balancedluis Fishing Gear Store!