Payment Policy 

Effective Date: December 27, 2024

At balancedluis, we are committed to providing a seamless and secure purchasing experience for our esteemed customers. This Payment Policy outlines the acceptable methods of payment, the process for handling transactions, and measures we take to ensure the security of your financial information. We encourage you to review this policy carefully before making a purchase.

1. Accepted Methods of Payment

To cater to our diverse clientele, balancedluis accepts the following methods of payment:

  • Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Transactions are processed through secure payment gateways to ensure the protection of your card details.

  • Debit Cards: Debit cards from major banks with Visa or Mastercard logos are also accepted. The process is similar to credit card transactions, with security features in place.

  • PayPal: For customers who prefer using PayPal, we offer this payment option which adds an additional layer of security to your transactions.

  • Other Secure Online Payment Methods: Depending on your geographical location and availability, we may offer additional secure online payment methods. These will be clearly displayed at the checkout stage.

  • Bank Transfers (For Large Orders): For substantial orders, particularly those involving customized or specialized products, we may facilitate bank transfers. Please contact our customer service at info@balancedluis.com or call us at (405) 330-1551 for details on this payment method.

2. Payment Processing

  • Secure Transactions: At balancedluis, the security of your financial information is our highest priority. We utilize industry-leading encryption technologies and secure payment gateways to protect your payment details. We adhere to the Payment Card Industry Data Security Standard (PCI DSS), ensuring that all transactions are processed securely and your data is protected.

  • Order Confirmation: Once payment is successfully processed, you will receive an order confirmation email at the address provided. This email will include details of your purchase, the total amount charged, and a unique order number for reference.

  • Authorization: All credit/debit card payments are subject to authorization by your card issuer. If authorization is declined, the order will not be processed, and you will be notified immediately. We recommend contacting your card issuer for any payment authorization related inquiries.

  • Currency: All transactions on balancedluis.com are processed in United States Dollars (USD). International customers may incur additional fees from their bank or credit card provider due to currency conversion. These charges are not within our control and are the responsibility of the customer.

3. Payment Security

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect all personal and financial data you transmit to us. This ensures that your information is encrypted and kept private during transmission.

  • No Storage of Sensitive Data: balancedluis does not store your credit card or debit card details on our servers. All payment information is handled directly by our secure payment processing partners.

  • Fraud Prevention: We utilize advanced fraud detection technologies to identify and prevent unauthorized transactions. We may contact you to verify your payment information if we detect any suspicious activity. This is a necessary step to ensure the security of your account and the integrity of our system.

4. Payment Issues

  • Payment Errors: In the rare event of payment processing errors, please contact our customer service team immediately at info@balancedluis.com or call us at (405) 330-1551. We will work with you to resolve the issue promptly.

  • Refunds: If a refund is necessary, it will be processed using the original payment method. Refund processing times may vary depending on your payment provider. Typically, refunds are processed within 7-10 business days.

  • Chargebacks: Should a customer initiate a chargeback without proper justification, balancedluis reserves the right to challenge such chargebacks and to take necessary legal actions as needed.

5. Changes to Payment Policy

balancedluis reserves the right to modify this Payment Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

Contact Information: